Returns & Exchanges

At Xtrema, we stand behind the quality of our handcrafted ceramic cookware and offer a 40-day trial period to ensure your complete satisfaction in the kitchen. If you are not entirely happy with your purchase, you may return it for a full refund or exchange within 40 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

2

Pack with Care

Securely place the clean, unused ceramic items in their original packaging to prevent breakage during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided through our portal and affix it clearly to the outside of your return box.

4

Receive Your Refund

Once our warehouse inspects the returned cookware, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing